Industries

Industries and settings

We help clients across a range of B2B and B2C industries...

We're a flexible and dependable partner

"Have your worked with businesses in our industry before?"

(Yes, we probably have.)

Banks and building societies, B2B SaaS providers, business centre and serviced office operators, car brands, car dealers and leasing businesses, car servicing chains and franchisors, care homes, children's nurseries, regulatory compliance consultancy businesses, comparison website operators, consumer credit brokers and lenders, construction material manufacturers, cosmetics manufacturers, crane hire companies, data centre operators, dentists, educational institutions and training providers, gyms &health and wellness businesses, holiday parks, home builders, hospitality and leisure businesses, home improvement product manufacturers and installers, industrial refrigeration businesses, insurance brokers, investment websites, law firms and legal services businesses, local and central government bodies, management consultancy firms, medical device manufacturers, nutraceutical manufacturers, opticians, payment processing providers, property buying businesses, online gaming operators and technology providers, parcel carriers, portable office providers, risk management consultancy businesses, surveyors, student accommodation operators...

That's a very diverse list. But our mission is always the same: helping clients to gain information that helps them compete more successfully.

We work in some industries constantly (e.g., automotive, property, finance/credit, insurance) and sporadically in others. Either way, we always engage fully with individual clients' needs and objectives. In our view, that's what matters most.

We're versatile. We love a challenge and have a track record of rising to them (see some of our client testimonials)!

Flexible and Dependable

How we help B2C organisations

Our focus is on helping clients obtain the most powerful actionable feedback to help them improve customer experiences, improve sales effectiveness, maintain regulatory compliance, or any combination of these or other priorities.

Mystery Shopping

Our services for B2C businesses are often based around Mystery Shopping (including in-person, telephone, online and Video Mystery Shopping), or they include it. We use unique tools and techniques to ensure our Mystery Shopping services deliver more value to clients than our competitor's services (through better believability, etc.). As an enhancement, we can offer Kaizen Action Plans, a tool in our reporting platform that helps clients deal more effectively with the results of Mystery Shopping, turning feedback into real results.

In-moment feedback from real customers

We deliver unique combined solutions that include in-moment feedback from real customers (for a constant and regular flow of reliable feedback) and Mystery Shopping (for unparalleled detail).

Mystery Shopping can be combined with in-moment feedback to create uniquely powerful feedback solutions.

A combined feedback system including Mystery Shopping and in-moment feedback from real customers.

Solutions are tailored to client needs to be as effective as possible. Client projects and programmes often include other tools and elements, like customer interviews, surveys, call monitoring, and competitor mystery shopping.

We undertake large-scale data-gathering projects, competitor research and analysis, and in-depth bespoke research and consultancy projects.

Examples of B2C Industries where Mystery Shopping can be used

Here are some examples (not an exhaustive list) of potential industries and situations where Mystery Shopping can often provide value. Each item on the list links through to a page containing more information on the use of Mystery Shopping in that field.

Whether you see your situation or industry reflected in the list above, or you don't, we can still help.

Schedule a Call

or call now on 01392 984224

How we help B2B & Professional Services Organisations

Customerwise helps B2B organisations to improve lead conversions, customer / client satisfaction, and loyalty, as well as gain insights and monitor standards.

Services include B2B / Corporate Mystery Shopping, Competitor Mystery Shopping, Competitor Intelligence, Research & Analysis, and Customer Experience Consultancy.

In addition to customer surveys, one highly effective way of gaining detailed insights into the experiences and perceptions of real B2B customers is through telephone in-depth interviews.

The nature and scope of B2B projects can vary significantly. All services are bespoke and projects are designed in close collaboration with the client.

Case Studies

Here are just a few case studies, chosen because they are all very different.

In all cases, we focus on improving customer service and customer experiences. Where possible, we also look for ways for clients to increase conversion ratios, sales volumes, average order values, or overall primary and secondary spend.

We take a special interest in improving sales processes in any situations (B2B or B2C) where staff members advise or sell to customers or clients.

Schedule a Call

or call now on 01392 984224