Privacy Policy

Customerwise Ltd, through its operations, is trusted with the responsibility of holding and safeguarding commercially sensitive and personal information, on behalf of both client organisations and individuals who operate as Mystery Shoppers. We take this responsibility very seriously. Our own website uses 256-bit SSL Encryption, and this protection extends to users’ access of the SASSIE online system (see below).

Information on Mystery Shoppers

In order to provide the best possible service to clients, we make use of relevant personal information from shoppers. We only access this information if and where it is provided by shoppers voluntarily in order to help us to “match” them to the most suitable assignments. We treat all information that we hold about Mystery Shoppers as highly confidential and private, and never use information that is provided to us for any other purpose than to help us to allocate assignments appropriately. We don’t and won’t share this information with, or sell it to, any other party, except if, and only if, we were required to do so by law. Mystery Shoppers are able to log in and access the personal information that they have provided, and amend or delete this information as they wish. If they choose to do this, no other copies of such information will be retained by Customerwise Ltd. Your information will only ever be accessed by a director of Customerwise Ltd, or a person who has signed a legally binding confidentiality and non-disclosure agreement, and has been provided with extensive training on the use of the system along with our privacy and data protection policies. We use the highly trusted online platform, SASSIE, to manage projects, the assignment of projects to Shoppers, the collection of mystery shopping survey data, and our main interactions with Shoppers. SASSIE is owned and operated by LiveShopper LLC, based in the USA. LiveShopper operates in full compliance with the EU – US Safe Harbor Requirements as defined in EU directive 95/46/EC on the collection of personal data. This means that your personal data is given the highest level of protection that is defined by EU law.

Information on client organisations and projects

Of course, we treat all information held about clients and client projects as highly confidential. We restrict the number of people who have access to your confidential data to the bare minimum. Senior members of the company do of course have access to information that we hold regarding clients and client projects. The only details that are shared with mystery shoppers however are project briefs and questionnaires, and these are only shared with suitable shoppers, who have been tested for competence and suitability, have been manually approved, and who have signed a legally binding confidentiality and non-disclosure agreement. We use the highly trusted online platform SASSIE to manage projects, the assignment of projects to shoppers, the collection of mystery shopping survey data, and our key interactions with shoppers. SASSIE is owned and operated by LiveShopper LLC in the USA. LiveShopper operates in full compliance with the EU – US Safe Harbor Requirements as defined in EU directive 95/46/EC on the collection of personal data. This means that your data is given the highest level of possible.

Email communication

Please note that our emails are not encrypted. Any email communication to or from us can potentially be intercepted, and email should never be considered to be completely secure.

Who we are

Our website address is:


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


We may from time to time use cookies in order to track the movement of users on our website for analytical purposes. No personally identifiable information about users will be sought by Customerwise. However users are free, if they wish, to disable cookies via their browser.

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.