Privacy Policy

Customerwise Ltd, through its operations, is trusted with the responsibility of holding and safeguarding commercially sensitive and personal information, on behalf of both client organisations and individuals who operate as Mystery Shoppers. We take this responsibility very seriously.

Our own website uses 256-bit SSL Encryption, and this protection extends to users’s access of the Prophet online system (see below).

Information on Mystery Shoppers

In order to provide the best possible service to clients, we make use of relevant personal information from shoppers. We only access this information if and where it is provided by shoppers voluntarily in order to help us to “match” them to the most suitable assignments. We treat all information that we hold about Mystery Shoppers as highly confidential and private, and never use information that is provided to us for any other purpose than to help us to allocate assignments appropriately. We don’t and won’t share this information with, or sell it to, any other party, except if, and only if, we were required to do so by law.

Mystery Shoppers are able to log in and access the personal information that they have provided, and amend or delete this information as they wish. If they choose to do this, no other copies of such information will be retained by Customerwise Ltd.

Your information will only ever be accessed by a director of Customerwise Ltd, or a person who has signed a legally binding confidentiality and non-disclosure agreement, and has been provided with extensive training on the use of the system along with our privacy and data protection policies.

We use the highly trusted online platform, Prophet, to manage projects, the assignment of projects to Shoppers, the collection of mystery shopping survey data, and our main interactions with Shoppers. Prophet is owned and operated by Archon Development Corporation in the USA. Archon operates in full compliance with the EU – US Safe Harbor Requirements as defined in EU directive 95/46/EC on the collection of personal data. This means that your personal data is given the highest level of protection that is defined by EU law.

Information on client organisations and projects

Of course, we treat all information held about clients and client projects as highly confidential.

We restrict the number of people who have access to your confidential data to the bare minimum. Senior members of the company do of course have access to information that we hold regarding clients and client projects. The only details that are shared with mystery shoppers however are project briefs and questionnaires, and these are only shared with suitable shoppers, who have been tested for competence and suitability, have been manually approved, and who have signed a legally binding confidentiality and non-disclosure agreement.

We use the highly trusted online platform Prophet to manage projects, the assignment of projects to shoppers, the collection of mystery shopping survey data, and our key interactions with shoppers. Prophet is owned and operated by Archon Development Corporation in the USA. Archon operates in full compliance with the EU – US Safe Harbor Requirements as defined in EU directive 95/46/EC on the collection of personal data. This means that your data is given the highest level of possible.

Cookies

We may from time to time use cookies in order to track the movement of users on our website for analytical purposes. No personally identifiable information about users will be sought by Customerwise. However users are free, if they wish, to disable cookies via their browser.

Email communication

Please note that our emails are not encrypted. Any email communication to or from us can potentially be intercepted, and email should never be considered to be completely secure.