What is Customerwise?
Customerwise is the Mystery Shopping company to use when the details matter and when things really need to be done right. Or when something "more" is needed.
Customerwise has been helping B2C and B2C businesses to excel and to compete more effectively since 2015.
Having worked with clients in a huge range of B2C and B2B industries, we’ve had to be flexible, switched on, and committed.
We’ve made a habit of delighting our clients and exceeding their expectations.
Our highly engaged, flexible approach is combined with leading edge technology, tools and techniques, and a powerful network, including the most diligent and reliable Mystery Shoppers in the industry.
How can we help you?
Learn more about how we serve businesses, using mystery shopping and competitor and market research to help them compete more effectively.
B2C Mystery Shopping
B2B Mystery Shopping
Availability, pricing, options, standards, advice & more.
Legal & regulatory. Commercial.
Clients & Applications
We have worked with Customerwise for several years now. They support us with the oversight of our Appointed Representative network and our Directly Authorised clients. The Team at Customerwise are always on hand to support us and with the technology behind them deliver strong management information which informs risk, and our policies and procedures that follow. We would highly recommend the team at Customerwise to other firms wishing to use mystery shopping as part of their compliance monitoring program.
“I’ve been consistently impressed with the quality of delivery and the responsive account management that we’ve received from Customerwise, and I would highly recommend them.”
Fiat Chrysler Automotive (now CA Auto Finance)
Hampshire Trust Bank (HTB) partner with Customerwise to support our CX and mystery shop programmes. As our needs have increased so has the support from the Customerwise team which includes a high level of flexibility, attention to detail and excellent customer service. Tam and Paul have been invaluable to HTB with the delivery of timely reporting and data as well as access to professional interviewers and a broad network of mystery shoppers. Moreover, the operational side is a well-oiled machine thanks to Tam and the wider team.
Hampshire Trust Bank
Customerwise conducted a comprehensive Mystery Shopping study of our admissions processes and enquiry handling standards, across a range of different course subjects and levels, where the processes for each often varied significantly.
We found Customerwise to be great to work with – they were thorough and methodical while also being flexible and adaptable. Most importantly, the output was extremely valuable to us as an organisation in helping to learn where and how we could improve. After the study they also assisted with a training exercise to help the leadership team to engage with the findings and put the lessons into action. We would highly recommend Customerwise to any educational institution looking to improve their admissions processes and enquiry handling standards.
Customerwise provides around 15,000 telephone mystery shop records for us per year. We’ve been consistently impressed with the quality of data that’s produced, as well as the responsiveness and standards of communication.
Why get help from us?
In the post-covid world, many industries are becoming much more competitive. It can be hard to know what to focus on, and where and how you should evolve.
Competitors aren’t going to tell you how they are winning, and customers are tired of giving feedback (except when they feel driven to complain!).
If you're in the dark, it can be hard to stay ahead.
We can help!
Benefits of Mystery Shopping
Let us help you to get the information you need to know to be at your most competitive, whether that's customer feedback or competitor market data or insights.
Since 2015 we’ve been working with businesses across a broad range of B2C and B2C industries, helping them to "get wiser", so they can compete more eﬀectively
Working with us is Easy
Working with us is a breeze, see the three simple steps below.
Book a discovery call. Let's talk about what you need.
We'll design a solution and provide a proposal.
We'll get to work, providing feedback, information & insights that you need to excel.
Frequently Asked Questions
Here are some of the questions we hear on a regular basis.
Yes, some of our clients have had bad experiences when they’ve worked with other providers. Those same clients would confirm that we excel in this area by using the best shoppers, and briefing them thoroughly.
Don’t take our word for it. Get in touch with us and we’ll put you in touch with some of our clients !
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