Mystery Shopping

Gain a real understanding of the customer experience, to improve your service and increase sales

Surveys & Research

On-site, phone-based and online. Listen to your customers and your staff. Monitor your Net Promoter Score and much more.

Support & Consultancy

Fresh perspectives and a real partnership to help you solve problems and seize opportunities.


Relatable, relevant and effective. Increase awareness and improve customer engagement.

What We Do

We help businesses to:

Improve Customer Satisfaction,

Increase Sales,

Protect their Reputations,

…by helping them to improve customer service, and provide a better overall customer experience.

We help clients to look more thoroughly at the experiences of their customers, to gain new insights, and spot new opportunities.

Reputation is everything, and in today’s world things can change in an instant.

Competition is fierce, and customer loyalty is harder to achieve than ever.

So how do you know what your customers really experience?...and whether it’s consistent?

Call us today on 01392 984224 or send us a message online to find out how we can help your business.

How we Work

1. Research

Undertake research and listen to clients to understand their position, priorities and challenges.

2. Baseline Assessment

Initial project using a series of Mystery Shopping visits to measure existing performance. Examine subjective comments as well as the more objective data to identify patterns and opportunities.

3. Agree Objectives

Set improvement goals, required actions, and timescales with management and team members. Review scenarios and questionnaires so relevant data is collected going forward.

4. Action

Help the client to implement the changes needed to reach initial improvement goals.

5. Pursue

Agree a strategy for continued performance improvement and monitoring. Reports are available online 24/7 and within 3 days of each visit for rapid action.

6. Review

Regularly review progress and ongoing strategy to meet and exceed business goals


Clients achieve significant improvements in customer / client satisfaction, and in turn loyalty, and revenue. Higher standards are maintained and improved long term, along with the clients’ reputation, and competitive edge.

Why use us?

We’re easy to work with. We keep it simple, we value your time and we’re results focussed.
We can help almost any organisation. If you have customers or clients, we can probably help you too.

To find out how, call us today for an informal initial chat on 01392 984224 or send us a message online.


"I've been consistently impressed with the quality of delivery and the responsive account management that we've received from Customerwise, and I would highly recommend them."

Fiat Chrysler Automotive

"Customerwise provides around 15,000 telephone mystery shop records for us per year. We've been consistently impressed with the quality of data that's produced, as well as the responsiveness and standards of communication"

Carterwood Ltd

"Customerwise helped us with a particularly complex B2B mystery shopping programme... They understood the brief immediately, selected fantastic shoppers, arranged one to one briefings and did a fantastic job of administering the process from start to finish. Calls were routed via alias numbers to route into regional operations, they coped with fifty different complex purchasing scenarios. I cannot recommend them highly enough. They are now our go to guys for this kind of work.

Burgin Associates

"The management and execution of this project was superb, and the findings were very valuable to us a business. A number of senior colleagues commented that it was the best piece of external work they’d seen for a while."

Esri UK

"The company we used  to use for Mystery Shopping could learn a lot from Customerwise. Head and shoulders above the rest. "

Fitness Superstore

"The service from Customerwise exceeded my expectations...a number of insights which we gained that will be of significant impact going forward...a very healthy return on investment, and we intend to continue to work with Customerwise in the future. I’d strongly recommend Customerwise to any organisation looking to improve visitor or customer satisfaction and the many things that rely on it, or just generally improve performance.Click for more info

Dart Valley Railway plc

"Customerwise helped us gain invaluable insights into our customer experience offer through a bespoke mystery shopper campaign, tailored to our needs... very helpful for us to improve our operations...incredibly client focussed...really impressed me... applying creativity and expertise.... great attention to detail and ability to deliver." Click for more info

Devon Wildlife Trust