Become a Mystery Shopper

Are you searching for Mystery Shopping jobs in the UK?

We’re always looking for talented and reliable people who can do an exceptional job as Mystery Shoppers.

Whether you are new to Mystery Shopping (or even if you just haven't worked with Customerwise yet), we recommend downloading our free Ultimate Guide to Mystery Shopping using the link below.

If you are brand new to Mystery Shopping, our guide will provide you with a lot of basic information about how things work in our industry, the different types of jobs (or assignments) available (the range is enormous!), and how to get started. It should help you shorten the learning curve and help you get off to a successful start quickly and without any significant missteps.

One of the things we explain in the Ultimate Guide is that to see available Mystery Shopper jobs or assignments from any of the Mystery Shopping companies in 2025, you will (generally) need to register on their website or online platform.

All Mystery Shopping companies have different clients, projects and programmes, which change over time. For you to have access to a good range of assignments (and to have the best chance of finding the right jobs or assignments for you), it usually makes sense to register with as many companies as possible. Different companies tend to lean towards different industries and/or different types of Mystery Shopping jobs or assignments. They also have different ways of working with and supporting Mystery Shoppers, and they sometimes have different priorities and minimum standards.

Obviously, you want to find the company (or companies) that best fits you, with the types of assignments you want to carry out, and fees that appeal to you. So we recommend that you register with multiple companies, but it is important to only register with legitimate companies (e.g. members of the MSPA, and with a good reputation within the Mystery Shopping community in the UK).

What do Mystery Shoppers actually DO anyway?

Mystery Shoppers interact with businesses, posing as “normal” customers or potential customers. That is the key role of a Mystery Shopper: to act and behave as much like a regular customer—or potential customer—as possible and to follow the specific brief provided for the relevant job or assignment.

Most often, the "target" business is the client of the Mystery Shopping company that organises the project and allocates the assignments. However, this isn't always the case. For example, this will not be true in the case of Competitor Mystery Shopping.

The brief usually requires particular steps to be taken in a specific order, specific things that the "shopper" needs to state or ask as part of the assignment, and so on. The brief always needs to be read thoroughly, and followed closely.

It is very common for Mystery Shopping jobs/assignments to require the Mystery Shopper to produce some sort of (online) written report at the end of the process for each assignment/job. This can range from just a few simple yes/no questions to something much more lengthy and detailed.

When a written report is needed as part of an assignment, the Mystery Shopper needs to make specific observations during the interaction, then remember (sometimes a significant amount of) information, and then later prepare the report after the interaction(s) have been completed.

Interactions can take place in person, by telephone, or online. Often, an assignment involves two or more stages or aspects.

In-person assignments (or those that involve an in-person stage) are sometimes covertly video-recorded (by the Mystery Shopper). This is called Video Mystery Shopping. Telephone conversations are also often recorded. Recording doesn't take place in the case of Competitor Mystery Shopping, however, because no permission or legitimate cause exists for recording in those situations.

Mystery Shopping is used in a wide range of industries, and Mystery Shoppers make enquiries about a wide variety of products and services. Sometimes, assignments involve significant research and the preparation of a credible "backstory."

Mystery Shoppers are paid for each properly completed assignment, and/or provided with a valuable benefit. They operate on a self-employed basis and are free to choose which assignments they take on. Fees, like assignments, vary enormously. Generally, fees should reflect the amount of time an assignment should take (including any preparation time where relevant), the level of difficulty/ challenge that is involved, and the standard of performance that is demanded or expected by the company.

Customerwise offers fees to Mystery Shoppers that are among the highest in the industry, but (in line with this) we also require the highest levels of reliability and accuracy in terms of adherence to briefs and completion of reports (where they are required by our shoppers).

How can you become a successful Mystery Shopper with Customerwise?

The following attributes are essential:

• Ability to follow detailed written instructions
• Superb written (English) language skills
• Observation and attention to detail
• An excellent memory
• Good interpersonal skills

We are looking for people of all ages, from a wide range of backgrounds, in various locations, and with different interests to cover a wide range of assignments.

For more information do download our Ultimate Guide (at the top of this page) and also see our Frequently Asked Questions about being a Mystery Shopper

Get Started Now!

If you believe that you meet the requirements above and you’d like to start the process, there’s no time like the present! Please click the link below to get started.