After the UK Lockdown: Covid 19 Social Distancing Compliance Monitoring and Feedback.


  • May 14th, 2020
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It is probably being said several times per second, but these are indeed extremely “challenging times”. For individuals and society, and for businesses. It now seems clear that, after the UK lockdown in the UK, life is not going to bounce back to “normal”. Social distancing looks set to stay, for months, at least. In […]


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How solicitors and law firms can use Mystery Shopping to increase revenue, client satisfaction and loyalty


  • April 3rd, 2020
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Update April 2020: In view of the Covid-19 crisis, and the huge adjustments that law firms have had to make in response to it, Customerwise is now offering specific services to help law firms ensure that they are performing at their best through the lockdown period and beyond. Click here for a pdf brochure with […]


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Helping where help is needed


  • March 25th, 2020
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(In response to the massive changes that we’re all experiencing, we’re offering new services to help businesses. Click here for more details on those.) The UK is now on lockdown, for an initial period of 3 weeks (but it may be longer). We’ve rapidly entered a world that very few could have previously imagined. The […]


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Oops, I did it again.


  • February 24th, 2020
  • By Paul Taylor
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  No, Britney Spears has not taken over the glamorous job of running Customerwise. Not as yet. Once again however, I am writing this blog post much later than I intended, and after a very long gap. Running a small but growing business, there is so much to do and it is so hard to […]


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How quickly a year can pass


  • January 10th, 2019
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2018 was gone before we knew it. This blog post is going to take the form of a much overdue update for anyone who’s interested in what we’ve been doing here at Customerwise. 2018 was an interesting year. And busy… so busy that we barely updated or published anything on our website! What have we […]


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Queen Guitarist Brian May in Concert

What can Brian May from Queen teach us about Customer Experience?


  • February 16th, 2018
  • By Paul Taylor
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Which parts of an experience do people notice and remember the most? When trying to increase customer satisfaction, it’s a very important question, and Brian May has some insights into this. (Read time: 10 minutes. If you’re in a hurry, scroll down to get 4 customer experience tips that reflect what people notice and remember […]


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B2B sales interaction

Why B2B businesses struggle for honest feedback from clients, and why they need it more!


  • September 29th, 2017
  • By Paul Taylor
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As the saying goes, “you don’t know what you don’t know”. Sometimes what you don’t know can be doing a lot of damage. And sometimes there is opportunity hidden in current shortcomings. But if the owners or managers of a business don’t get adequate feedback, damage goes unchecked and opportunities stay hidden. For “damage” read […]


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How do your sales people really handle customer interactions?


  • September 19th, 2017
  • By Paul Taylor
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If you’re responsible for sales, marketing, or overall business performance, it’s vital that you have a clear grasp of what your team’s sales interactions are actually like. Whether you sell goods or services, if your customers need to be advised, then knowledge of what is really happening “on the ground” is essential if you want […]


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credit card payment in retail sale

B2C & retail sales: 10 things that aren’t done well enough often enough


  • September 14th, 2017
  • By Paul Taylor
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If your B2C or retail business depends on staff members advising customers or clients, and explaining your products and services to them, then you need to know whether your staff are engaged in effective sales-focussed activity; whether the things that your staff members do are likely to maximise sales conversions and order values, or not. […]


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Sponsoring the Visit Devon Tourism Awards and Bristol, Bath & Somerset Tourism Awards


  • September 12th, 2017
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We’re extremely proud to be official sponsors of the 2017 Visit Devon Tourism Awards and the Bristol Bath and Somerset Tourism Awards. This follows on from our involvement last year (2016) in the judging for the Devon Tourism Awards. We were so impressed with the way that the awards were managed at every stage, we […]


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Covid-19 Notice

Covid-19 Notice

Customerwise is following official government guidance and taking all reasonable steps to ensure the safety of our staff, clients, mystery shoppers and other contractors.

The UK Lockdown, and Social Distancing rules have meant that some (field-based) areas of activity are on hold.

However, we are still operational through the Covid-19 crisis. 

Services such as competitor research, telephone and online mystery shopping have suffered from no serious disruptions and are continuing.

As the lock down is lifted and restrictions begin to ease, we are able to assist businesses in ensuring their compliance with government guidance (see 14th May blog post for more info)