Costs

Costs are often one of the first things that prospective clients want to know about. The honest answer is that every project is different, so we can only provide accurate costs once we understand exactly what you need to achieve, and exactly what work we (and our Mystery Shoppers and other partners) will need to carry out.

Here’s what we can tell you upfront:

Our Pricing Approach

  • Bespoke Solutions: Every programme is designed specifically for your business, and your goals and priorities
  • Transparent Pricing: No hidden costs, no surprisesā€”everything is clearly outlined in our proposals
  • Competitive Rates: Our prices are competitive when compared like-for-like with other providers
  • ROI Focused: We focus on delivering measurable business improvements that more than justify any investment

What Affects Your Investment?

Several factors influence the cost of your project or programme:

  • Scope and Scale: Number of locations, frequency of visits, duration of programme
  • Methodology: Mystery shopping, customer surveys, in-moment feedback, or combined approaches
  • Mystery Shopping Channels: quick, remote interactions are less expensive than lengthy in-person video-recorded enquiries
  • Complexity: Simple evaluations versus complex multi-stage customer journeys
  • Reporting Requirements (individual enquiries): 10 simple questions with minimal narrative, or 200 questions with detailed commentary and multiple additional files?
  • Reporting Requirements (dashboards, interpration and analysis): Standard reports versus detailed analysis and strategic recommendations
  • Ongoing Support: One-off projects versus ongoing programmes with consultancy support
  • Shopper Profile: An experienced Mystery Shopper covering B2C assignments, or an industry-specific professional for a B2B competitor enquiry?

Typical Business Outcomes We Help Achieve

Our clients typically see improvements in areas such as:

  • Customer satisfaction and loyalty scores
  • Sales conversion rates and average transaction values
  • Repeat bookings and customer retention
  • Online review scores and reputation management
  • Compliance adherence and risk reduction
  • Staff performance and customer service quality

Why a Discovery Call Makes Sense

If you’re interested in working with us, we suggest that you book a discovery call. Rather than us trying to provide generic price ranges that may not apply to your situation, a brief discovery call allows us to:

  • Understand Your Objectives: What specific improvements are you looking to achieve?
  • Assess Your Requirements: What needs to be done to deliver on your requirements?
  • Provide Accurate Pricing: Give you realistic costs based on your actual needs
  • Explore Options: Discuss different approaches that might fit budgetary restrictions
  • Share Relevant Examples: Show you how similar businesses have benefited

What Happens Next?

We’ll discuss your challenges, explore potential solutions, and if you’re interested in working with us, we’ll provide you with a clear proposal that outlines exactly what’s included and what it will cost.

Ready to Get Accurate Pricing for Your Situation?

The quickest way to get the cost information you need is a brief conversation about your specific requirements. We’re always happy to discuss your challenges and explore how we might help..

Schedule a Discovery Call or Call Now on 01392 984224

Schedule a discovery call or call now on 01392 984224 to discuss your requirements and get accurate pricing for your specific situation.