Customerwise has been helping B2C and B2B businesses to excel and to compete more effectively since 2016.
Over that time, we’ve worked with clients in a vast range of B2C and B2B industries, handling a variety of projects and programmes. We’ve had to be flexible, switched on, and committed. We've made a habit of delighting our clients and exceeding their expectations.
Our highly engaged, flexible approach is combined with leading-edge technology, tools and techniques, and a powerful network, including the most diligent and reliable Mystery Shoppers in the industry.
We're Elite members of the MSPA (Mystery Shopping Professionals Association).
What Our Customers Think...
Tamsin, Hannah and Lucy have truly excelled in supporting our compliance audit needs. Customerwise’s industry knowledge has been instrumental in building a robust mystery shop framework tailored to our newly established compliance audit requirements. Their responsiveness and friendly approach have made collaboration seamless and enjoyable. Their proactivity and openness has helped strengthen our governance processes by providing real-time information from their wide-ranging network of mystery shoppers who are able to fulfil a number of briefs. I highly recommend Customerwise to any organisation seeking a reliable partner in mystery shopping and compliance audit solutions. Their dedication and skill have made a significantly positive impact on our operations.
Allianz
We have a number of measurement programmes that Customerwise deliver for us. Tam and the team provide us with a professional, flexible and efficient service, which is backed up with a sophisticated online portal that gives us real insight into areas of our business, enabling us to consistently support our onsite team and improve upon customer experience. Tam and her team are always on hand to swiftly answer and provide solutions to all our queries and I can highly recommend their services.
Miller Homes
We have worked with Customerwise for several years now. They support us with the oversight of our Appointed Representative network and our Directly Authorised clients. The Team at Customerwise are always on hand to support us and with the technology behind them deliver strong management information which informs risk, and our policies and procedures that follow. We would highly recommend the team at Customerwise to other firms wishing to use mystery shopping as part of their compliance monitoring program.
Product Partnerships
Meet The Customerwise Team
Tamsin Palmer
Managing Director
As our Managing Director, Tam is responsible for ensuring that we provide the highest possible level of service to clients and for evolving the business to continually exceed client expectations, embracing new technologies and actively seeking out new and better ways of delivering the CX, Compliance and Competitor insights that our clients need to be at their best.
With over 20 years of involvement in the Mystery Shopping and Customer Experience industries, Tam has enormous experience to draw on.
Tam is highly regarded by clients for her meticulous yet practical approach and her ability to consistently deliver superb results, whatever the challenge.
Tam also oversees our fantastic back-office team, which helps with account management, project and programme management, mystery shopper recruitment, scheduling, briefing, quality control, and overall service delivery.
Hannah Johnson
Project & Programme Manager
Hannah is our Project and Programme Manager. Hannah has extensive experience specialising in marketing and business strategy and has a keen eye for detail. Thinking outside the box, Hannah delivers a strategic and creative approach to meeting deadlines and delivering excellent results.
Lucy Rothero
Project & Programme Manager
Lucy is our Project and Programme Manager. Lucy has extensive experience in Project Coordination in a range of industries, including business development. Lucy is an avid planner, with superb attention to detail and works effectively to produce timely and high-quality results.
Moe Dealey
Project & Programme Coordinator
Moe is our Project and Programme Coordinator. Moe has solid experience in Marketing, and Project and Event Planning. With creative approaches, and strong relationships built with clients and shoppers alike, Moe delivers projects and programmes in an evolving way to meet our clients' needs.
Kate Farmer
Kate is responsible for system administration and financial management.
Kate has many years of experience in sales and customer service in addition to management accountancy.
Our back office team
We also work closely with a small team of reliable and talented home-based contractors who help with areas like scheduling, report writing and quality control
Our Mystery Shoppers!
Last but not least - Our Mystery Shoppers!
Without them, of course, we'd be unable to provide our core services to clients. But it's more than that. We make it a top priority to build trusting long term professional relationships with the very best shoppers in the market. We can only do this by being supportive, clear and fair in our dealings with them.
To be able to work with the best, we always need to aim to be the best, in terms of how we treat people.
We hugely appreciate the mystery shoppers who we are so lucky to work with.
Working with us is Easy
Working with Customerwise is a breeze, see the three simple steps below.
1: Discovery
Book a discovery call. Let's talk about what you need.
1: Solution
We'll design a solution and provide a proposal.
3: Execution
We'll get to work, providing feedback, information & insights that you need to excel.
Schedule a discovery call or call now on 01392 984224.
Results
Clients achieve significant improvements in customer / client satisfaction, and in turn loyalty, and revenue. Higher standards are maintained and improved long term, along with the clients’ reputation, and competitive edge.
Of course, every client and every situation is different, and we recognise this. Where possible though, we try to take the steps that are indicated above, in order, when we're working with clients. These steps allow us to maximise the impact and effectiveness of what we do. The key priorities are to:
- Understand the client, their position, priorities and current performance.
- Provide useful, reliable performance data and insights to clients.
- Set clear goals with the client.
- Help the client to take practical steps to achieve and exceed those goals on an ongoing basis.
- Assist with monitoring and feedback on an ongoing basis to deliver consistent business results.