Customerwise has been helping B2C and B2C businesses to excel and to compete more effectively since 2016.
We’ve worked with clients in a very broad range of B2C and B2B industries, handling a variety of projects and programmes. We’ve had to be flexible, switched on, and committed.
We’ve made a habit of delighting our clients and exceeding their expectations.
Our highly engaged, flexible approach is combined with leading edge technology, tools and techniques, and a powerful network, including the most diligent and reliable Mystery Shoppers in the industry.
What Our Customers Think...
“I’ve been consistently impressed with the quality of delivery and the responsive account management that we’ve received from Customerwise, and I would highly recommend them.”
Fiat Chrysler Automotive (now CA Auto Finance)
Having tried other Mystery Shopping companies in the past, Customerwise has been head and shoulders above the rest in every area. The company we used to use could learn a lot from them.
“Customerwise helped us with a particularly complex B2B mystery shopping programme… They understood the brief immediately, selected fantastic shoppers, arranged one to one briefings and did a fantastic job of administering the process from start to finish. Calls were routed via alias numbers to route into regional operations, they coped with fifty different complex purchasing scenarios. I cannot recommend them highly enough. They are now our go to guys for this kind of work.”
Meet The Customerwise Team
As our Managing Director, Tam is responsible for ensuring that we provide the highest possible level of service to clients, and for evolving the business to meet and exceed expectations: embracing new technologies and actively seeking out new and better ways of delivering the CX, Compliance and Competitor insights that our clients need.
With almost 20 years of involvement in the Mystery Shopping industry, she has enormous experience to draw on.
Tam is highly regarded by clients for her meticulous yet practical approach, and her ability to get things done, to a superb standard.
Tam also oversees our fantastic back-office team, who help with account management, project and programme management, mystery shopper recruitment, scheduling, briefing, and report quality control.
As the founding Director, Paul works with a broad range of B2C and B2B organisations to help them find ways to compete more effectively.
Prior to Customerwise, Paul founded, built and sold a successful business that provided critical HR and compliance services to well-known businesses in a wide variety of industries. Paul has always been passionate about excellent customer and client service.
Project & Programme Coordinator
Hannah is our Project and Programme Coordinator. Hannah has extensive experience specialising in marketing and business strategy and has a keen eye for detail. Thinking outside the box, Hannah delivers a strategic and creative approach to meeting deadlines and delivering excellent results.
Project & Programme Coordinator
Lucy is our Project and Programme Coordinator. Lucy has extensive experience in Project Coordination in a range of industries, including business development. Lucy is an avid planner, with superb attention to detail and works effectively to produce timely and high-quality results.
Kate is responsible for system administration and financial management.
Kate has many years of experience in sales and customer service in addition to management accountancy.
Our back office team
We also work closely with a small team of reliable and talented home-based contractors who help with areas like scheduling, report writing and quality control
Our Mystery Shoppers!
Last but not least - Our Mystery Shoppers!
Without them, of course, we'd be unable to provide our core services to clients. But it's more than that. We make it a top priority to build trusting long term professional relationships with the very best shoppers in the market. We can only do this by being supportive, clear and fair in our dealings with them.
To be able to work with the best, we always need to aim to be the best, in terms of how we treat people.
We hugely appreciate the mystery shoppers who we are so lucky to work with.
Working with us is Easy
Working with Customerwise is a breeze, see the three simple steps below.
Book a discovery call. Let's talk about what you need.
We'll design a solution and provide a proposal.
We'll get to work, providing feedback, information & insights that you need to excel.
Clients achieve significant improvements in customer / client satisfaction, and in turn loyalty, and revenue. Higher standards are maintained and improved long term, along with the clients’ reputation, and competitive edge.
Of course, every client and every situation is different, and we recognise this. Where possible though, we try to take the steps that are indicated above, in order, when we're working with clients. These steps allow us to maximise the impact and effectiveness of what we do. The key priorities are to:
- Understand the client, their position, priorities and current performance.
- Provide useful, reliable performance data and insights to clients.
- Set clear goals with the client.
- Help the client to take practical steps to achieve and exceed those goals on an ongoing basis.
- Assist with monitoring and feedback on an ongoing basis to deliver consistent business results.