Mystery
Shopping

Get in-depth feedback on your customer journey through Mystery Shopping:

  • In Person
  • Video Recorded
  • Phone-Based
  • Online

Surveys &
Research

How you really performed from a range of respondents, and what they would change, using surveys:

  • On Site / Exit
  • Telephone
  • Online
  • Customer and Staff
  • Focus Groups

Support &
Consultancy

A real partnership to help you interpret data and improve your performance.

  • Fresh Perspectives
  • Troubleshooting & Optimising
  • Unrivalled Client Focus
  • See Real Improvements

Customer Service &
Sales Training

Bespoke training solutions to dramatically raise standard across your organisation.

  • Relevant and Relatable
  • Simple yet Powerful
  • Interactive inclusive and engaging

Can We Help Your Business or Organisation? Almost certainly. We help:

  • Retail Outlets
  • Hospitality: Mystery Diners and Mystery Guests
  • Attractions
  • Holiday Parks and Accommodation
  • Automotive: Sales & Service
  • Events
  • Educational Providers
  • Law Firms
  • Optical Care
  • Property: Sales and Lettings
  • Travel and Transport
  • Buyers and Sellers of Business
  • And More...

What can we help you achieve?

  • See your business just as customers see you: good and bad
  • Identify where training is needed and increase it's impact
  • Rectify problems, avoiding complaints and reputation damage
  • Optimise the customer experience - for great reviews and referrals!
  • Convert more sales
  • Identify new opportunities (to sell and add value)
  • Keep staff motivated to provide a great service (knowing it matters every time!)
  • Perform competitor research to know how you compare


To find out how, call us today on 01392 984224



Covid-19 Notice

Covid-19 Notice

Customerwise is following official government guidance and taking all reasonable steps to ensure the safety of our staff, clients, mystery shoppers and other contractors.

The UK Lockdown, and Social Distancing rules have meant that some (field-based) areas of activity are on hold.

However, we are still operational through the Covid-19 crisis. 

Services such as competitor research, telephone and online mystery shopping have suffered from no serious disruptions and are continuing.

As the lock down is lifted and restrictions begin to ease, we are able to assist businesses in ensuring their compliance with government guidance (see 14th May blog post for more info)