Paul Taylor, Director

As Managing Director, Paul works creatively with a broad range of B2C and B2B organisations to help them find ways to compete more effectively. Prior to Customerwise, Paul founded, built and sold a successful B2B organisation delivering critical HR and compliance services to well-known businesses in a wide variety of industries. Paul has always been passionate about excellent customer and client service.


Tamsin Palmer – Project & Programme Manager

As our Project and Programme Manager, Tamsin is responsible for ensuring that we provide the highest possible level of service to clients. Her role includes pre-sales activity and covers planning, execution and oversight of a wide range of different projects and programmes for both B2C and B2B clients, which are often bespoke and complex. Tam maintains close contact with most clients and is highly regarded for her meticulous yet practical approach, and her ability to get things done, reliably and to a superb standard. Tam is our resident organisational genius, with an agile mind and plenty of creativity and problem solving ability. With over 15 years of involvement in the Mystery Shopping industry, she has enormous experience to draw on.



Kate Farmer, Director

Kate is responsible for system administration and financial management. Kate has many years of experience in sales and customer service in addition to management accountancy, and she spent seven years working alongside Paul Taylor as Operations Director of a B2B legal / HR services consultancy. Outside of work, Kate is a devoted mother and an avid reader.