Mystery Shopping is a fundamental part of what we do. The benefits of Mystery Shopping are explored elsewhere in this site.

We believe that our Mystery Shopping services are among the most high quality and high impact available, and the same is true of the support that we provide to clients. Of course, we would say that, but here’s why:

The approach we take

The thought and care that we take in designing bespoke programmes – aimed at producing real business results – is second to none. In essence, it’s all about listening well, thinking hard and being diligent about what we are doing. See some of our testimonials for reassurance that we are (and we do) those things.

Result areas

We focus heavily on producing results for our clients, and we help as soon as we can to identify clear result areas: specific measurable, high priority areas where we think we can help drive improvements.

We see all client relationships as a partnership, and we see it as our job to find ways to produce results that far outweigh the cost of our service.

De-risking our proposition

We don’t tie clients in with long contracts, or charge outrageous set-up fees. If a client was ever less than impressed with our service, or any of our reports, they’d be free to cancel their service immediately – and we will issue a credit or refund for the latest relevant peice of work, with no quibbles. But that has never happened.

Our Shoppers

We foster close, long-term working relationship with our shoppers. This allows us to deliver high quality, reliable information to clients, consistently. They are provided with crystal clear, comprehensive briefs, and high levels of preparation, support and feedback. We are very selective about the shoppers we work with. We don’t just make do with “anyone we can get”, as some Mystery Shopping sometimes seem to do.


We use leading edge, specialist web based software for managing client projects, assignments and reports. This allows clients 24/7 access to their report data, with the flexibility to allow them to see the information they require, conveniently and with no fuss.