What is Customerwise?
Customerwise is the Mystery Shopping company to use when the details matter and when things really need to be done right.
Customerwise has been helping B2C and B2C businesses to excel and to compete more effectively since 2015.
We’ve worked with clients in a very broad range of B2C and B2B industries, handling a variety of projects and programmes. We’ve had to be flexible, switched on, and committed.
We’ve made a habit of delighting our clients and exceeding their expectations.
Our highly engaged, flexible approach is combined with leading edge technology, tools and techniques, and a powerful network, including the most diligent and reliable Mystery Shoppers in the industry.
How can we help you?
Learn more about how we serve businesses and shoppers in various aspects of mystery shopping and competitor research.
B2C Mystery Shopping
Learn more about how we serve businesses and shoppers in various aspects of mystery shopping and competitor research.
B2B Mystery Shopping
Learn more about how we serve businesses and shoppers in various aspects of mystery shopping and competitor research.
Market Intelligence
Learn more about how we serve businesses and shoppers in various aspects of mystery shopping and competitor research.
Why You Should Care
In the post-covid world, many industries are becoming much more competitive. It can be hard to know what to focus on, and where and how you should evolve.
Competitors aren’t going to tell you how they are winning, and customers are tired of giving feedback (except when they feel driven to complain!).
We can help!
Benefits of Mystery Shopping
Let us help you to get the information you need to know to be at your most competitive, whether that's customer feedback or competitor market data or insights.
Since 2015 we’ve been working with businesses across a broad range of B2C and B2C industries, helping them to get wiser so they can compete more effectively
Working with us is Easy
Working with us is a breeze, see the three simple steps below.
1: Discovery
Book a discovery call. Let's talk about what you need.
1: Solution
We'll design a solution and provide a proposal.
3: Execution
We'll get to work, providing feedback, information & insights that you need to excel.
Testimonials
Browse some of our recent testimonials to see what our clients think.
We have worked with Customerwise for several years now. They support us with the oversight of our Appointed Representative network and our Directly Authorised clients. The Team at Customerwise are always on hand to support us and with the technology behind them deliver strong management information which informs risk, and our policies and procedures that follow. We would highly recommend the team at Customerwise to other firms wishing to use mystery shopping as part of their compliance monitoring program.
Product Partnerships
Customerwise have been consistently supportive, attentive, and flexible with our requirements for mystery shopping in International schools. Paul and Tam have been meticulous in ensuring they recruited shoppers appropriate to the local context and culture of our schools. Furthermore, Customerwise have advised us and suggested developments throughout the relationship, adapting fundamental reporting structures and the reporting dashboards; as well as actively seeking feedback on how they could further support us moving forward. We have been extremely pleased with the level of detail and insight received through the reports generated and we look forward to continuing a positive working relationship with Customerwise.
Orbital Education
“I’ve been consistently impressed with the quality of delivery and the responsive account management that we’ve received from Customerwise, and I would highly recommend them.”
Fiat Chrysler Automotive (now CA Auto Finance)
Frequently Asked Questions
Here are some of the questions we hear on a regular basis.
Yes, some of our clients have had bad experiences when they’ve worked with other providers. Those same clients would confirm that we excel in this area by using the best shoppers, and briefing them thoroughly.
Don’t take our word for it. Get in touch with us and we’ll put you in touch with some of our clients !
More Questions?
Latest Articles
Browse some of our latest articles.
