New website

Welcome to our new website

SASSIE Kaizen Action Plans image shows how the SASSIE platform can help clients to act on mystery shopping feedback.

Create a 360 degree feedback cycle with SASSIE’s Kaizen Action Plans

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New Services for 2021: Client and Competitor Website Studies and online / virtual video (e.g. Zoom) sales consultations.

Varied projects

How quickly a year can pass

Competitor Mystery Shopping and Competitor Intelligence Research – taking out the mystery

TripAdvisor & other online review forums: the cost of free feedback for tourism leisure and hospitality businesses.

A strategic partnership to help leisure and tourism businesses in the South West

Lady trying on glasses at optometry office

Why independent Optometrists & Opticians need an outsider’s perspective


Customer Service: some shocking statistics and core truths.

Marking the launch of our website