Seaton Jurassic is Devon Wildlife Trust’s flagship visitor centre. Customerwise helped the Trust to review and improve their visitor experience as a whole, looking at all relevant aspects of the centre including exhibit and themes, educational content and impact, staff interactions, and the centre’s catering and retail departments.
Centre Manager Mike Ruiter said the following:
“Paul Taylor from Customerwise helped us gain invaluable insights into our customer experience offer through a bespoke mystery shopper campaign, tailored to our needs. Having recently opened our new visitor attraction, this was very helpful for us to improve our operations. He is incredibly client focussed and really impressed me with his desire to fully understand our business before applying his creativity and expertise to create the campaign. Throughout the process he displayed a great attention to detail and ability to deliver.